Quarantine and Hold Stock Record
Keep suspect, damaged or recalled stock out of the pick until someone has decided what happens to it, and see at once which holds are still open.
WL-17 1 page
Warehouse and logistics · WL-18
Returns Inwards Inspection Sheet
A free printable returns inspection sheet — each item with the customer's reason, the condition found on the bench, and whether it was restocked or scrapped.
Download Free · no sign-up
One page. Choose your paper size — both versions are laid out identically, so neither one gets shrunk to fit.
Print it and write on it
Fill it in type and save
The fillable versions have real form fields — open them in any PDF reader, type into them and save. Printing help.
What this sheet is for
Stop returns going straight back on the shelf unchecked, and keep the customer's story and the bench's findings side by side.
Who it is for
Returns benches, small online retailers, parts counters and any stores that takes goods back from customers or branches.
How to use it
- Write the bench, date and inspector at the top.
- Give each returned item a row with its return reference and the original order or customer.
- Copy the reason the customer gave, then write what you actually found.
- Decide the outcome — restock, repair, back to supplier, scrap — and initial it.
- Pass the sheet to whoever handles the refund or credit.
What is on the sheet
One page, top to bottom:
Printed under the title: Goods coming back through the door — what the customer said was wrong, what the bench actually found, and where each item went afterwards — recorded before it is mixed back into stock.
Reason given, condition found. Write what you see, not what the returns note says. The two columns side by side are the point of the sheet: a return described as faulty that inspects as unused and a return described as unwanted that arrives broken both need a different answer. The terms of any refund are your business's, not this sheet's.
Write-on lines: Site / returns bench · Date · Inspected by
Returns inspected — one row per item — outcome: restock, repair, back to supplier, scrap
Table, 12 rows: Return ref · Customer / order · Product / SKU · Qty · Reason given · Condition found · Outcome · By
Questions
Does this sheet decide whether the customer gets a refund?
No. What a customer is owed depends on your own terms and the rules where you are. The sheet records what came back and what state it was in, which is the evidence that decision needs.
Related sheets
Stock Adjustment and Reason Log
Turn a pile of unexplained adjustments into a list with a reason against each one, so the next stock count has fewer surprises.
WL-20 1 page
Delivery Note
Send goods with a note, or check a delivery in properly, with the discrepancy line that settles arguments weeks later.
WT-14 2 pages
Pack and Despatch Check Sheet
Catch the wrong label, the missing invoice and the unpadded fragile item at the bench, where they cost a minute, rather than at the customer's door.
WL-13 1 page
Also in the resources library
The same subject, with a version you can fill in on screen.
Returns and Repairs Log for Handmade Goods
Every return or repair, linked to the original order.
CM-738 Log PDF Online
