Shop Opening and Closing Duties
Open the same shop the same way whoever has the keys, and close it with nothing left on, unlocked or uncounted.
RS-19 1 page
Retail shop floor · RS-11
Mystery Shopper Action Sheet
A free printable mystery shopper feedback form — the visit, the result as given, and one row per point raised with the action agreed, owner, date and done.
Download Free · no sign-up
One page. Choose your paper size — both versions are laid out identically, so neither one gets shrunk to fit.
Print it and write on it
Fill it in type and save
The fillable versions have real form fields — open them in any PDF reader, type into them and save. Printing help.
What this sheet is for
Turn a mystery shop report into a short list of things that actually got done, rather than a score that was read out once and filed.
Who it is for
Managers and supervisors of an independent shop or a branch that receives mystery shopper visits, whether from head office or a scheme they pay for.
How to use it
- Fill in the visit date, when the report arrived and the result exactly as it was given.
- Write one row per point raised — the good ones too, so staff hear them.
- Agree an action for each, name an owner and put a date on it.
- Initial the done column as each is closed, and keep the sheet for the next visit.
What is on the sheet
One page, top to bottom:
Printed under the title: What a mystery shopper report said about this shop, and what was agreed, by whom and by when to put each point right — so the report turns into actions rather than a filing.
Your scheme's score, not ours. The score, the pass mark and the weighting of each section belong to whichever scheme your business uses. Copy the result across as it was given; this sheet is for the points raised and what happens next.
Write-on lines: Shop / branch · Visit date · Report received · Result given · Scheme / assessor ref. · Reviewed by · Review date
Points raised and actions agreed — one row per point, praise included
Table, 10 rows: Area · What the report said · Action agreed · Owner · By when · Done
Questions
Why is there no pass mark or score scale on the sheet?
Because every scheme scores differently and the mark that counts is the one your business or your head office set. The sheet has a blank for the result as given, so it works whatever the scheme.
Should praise go on here too?
Yes. A point the shopper liked is worth a row with the action 'keep doing it' and the name of whoever was on. It also stops the sheet reading as a list of failings.
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