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Retail shop floor · RS-05

Damaged and Returns to Supplier Log

Supplier returns sheet for retail — damaged, faulty or wrong stock going back, with the reason, supplier reference and when the credit arrived.

First page of the Damaged and Returns to Supplier Log — Close the loop on every return so a credit note that never arrives is noticed, and the stock you wrote off is the stock you were actually credited for.
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What this sheet is for

Close the loop on every return so a credit note that never arrives is noticed, and the stock you wrote off is the stock you were actually credited for.

Who it is for

Shop managers, stockroom staff and owners of independent shops that return stock to suppliers and wholesalers.

How to use it

  1. Log each item or carton the day it is found, with the reason in plain words.
  2. Write what you asked the supplier for — credit, replacement or collection — and their reference once they give one.
  3. Record the date it left the building.
  4. Write the date and amount when the credit or replacement arrives, then cross the line through.

What is on the sheet

One page, top to bottom:

Printed under the title: Stock going back to a supplier — damaged, faulty, wrong or over-delivered — with the reason, the supplier's reference, when it left and whether the credit ever arrived.

Each supplier's terms, not ours. Whether a line can go back, how long you have to report it and whether you get a credit note or a replacement is set by each supplier's own returns terms. This sheet does not know those terms; it records what was claimed and closes the loop when the credit shows up.

Write-on lines: Store / branch · Sheet started · Kept by

Returns — one line per item or carton going back

Table, 12 rows: Date found · Supplier · Product / code · Qty · Reason · Asked for · Supplier ref. · Sent · Credit rec'd · Initials

Questions

How long do I have to report a damaged delivery?

That is set by each supplier's own returns terms, and they vary. The sheet cannot know your suppliers' terms; it makes sure the date found and the date reported are both written down, which is what a claim usually turns on.

Should customer returns go on here?

No. This is stock going back up the chain to the supplier. What a customer brings back to the till is a refund under your own policy, and belongs on your till records.

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