Customer Order and Reserve Sheet
Stop special orders and reserves living on scraps of paper behind the till, so a customer is told when their item lands and a reserve is released on the day you said it would be.
RS-03 1 page
Retail shop floor · RS-01
Click and Collect Handover Log
A free printable click and collect sheet — each online order logged from arrival in store to handover, with where it was stored, ID seen and who collected it.
Download Free · no sign-up
One page. Choose your paper size — both versions are laid out identically, so neither one gets shrunk to fit.
Print it and write on it
Fill it in type and save
The fillable versions have real form fields — open them in any PDF reader, type into them and save. Printing help.
What this sheet is for
Know exactly which parcels are on the shelf, which have gone and what was checked before each one left, so an order that goes missing can be traced.
Who it is for
Independent shops and branches that take online orders for collection at the counter, and the staff who hand them over.
How to use it
- Log every order the moment it arrives, with the shelf or bay it was put on.
- When the customer comes in, write what they showed as proof in the ID seen column — whatever your policy asks for.
- Record the date and time of handover and initial the line.
- Note anything uncollected, returned or damaged so the shelf can be cleared.
What is on the sheet
One page, top to bottom:
Printed under the title: Every online order that arrives for collection in store — when it came in, where it was put, who it was handed to and what was checked before it left the counter.
Your policy decides what to ask for. What counts as proof of collection — an order email, a code, a card, a name and address — is your own click-and-collect policy, not this sheet's. Write what you accepted in the ID column so the record shows the check was actually made.
Write-on lines: Store / branch · Week beginning · Collection point · Kept by
Orders in and handed over — one line per order, from arrival to handover
Table, 12 rows: Arrived · Order no. · Customer name · Parcels · Shelf / bay · ID seen · Collected · Handed by · Notes
Questions
Why is there no list of what ID to accept?
Because that is your click-and-collect policy, and it differs from shop to shop — some take an order email, some a code, some a card. The sheet asks you to write down what was shown, so the record proves a check was made under your own rules.
What do I do with orders nobody collects?
Note the date they were returned to stock or sent back in the Notes column and cross the line through. How long you hold them is your own policy.
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