Everything here is free. Making it takes time and money. Everything here is free.

Buy us a coffee

Professional drivers · PD-10

Failed Delivery and Redelivery Log

A free printable failed delivery sheet — every drop that did not happen, why, what was left, where the parcel is now and when it went out again.

First page of the Failed Delivery and Redelivery Log — Answer 'where is it' with a row instead of a search of the van, and show the depot that a failed drop was the address's doing and not yours.
Download Free · no sign-up

One page. Choose your paper size — both versions are laid out identically, so neither one gets shrunk to fit.

Print it and write on it

Fill it in type and save

The fillable versions have real form fields — open them in any PDF reader, type into them and save. Printing help.

What this sheet is for

Answer 'where is it' with a row instead of a search of the van, and show the depot that a failed drop was the address's doing and not yours.

Who it is for

Couriers and multi-drop drivers, and the depot staff who field the calls about parcels that did not arrive.

How to use it

  1. Add a row the moment a drop fails, while the reason is fresh.
  2. Record what you left — card, note, nothing — and where the parcel is now.
  3. When a redelivery is arranged, log how it was arranged and the date.
  4. Close the row with the outcome: delivered, failed again or returned to sender.
  5. Keep it with the week's run sheets.

What is on the sheet

One page, top to bottom:

Printed under the title: Every drop that did not happen — why it failed, what you left, where the parcel is now and when it went out again — so the depot and the customer get one straight answer.

Write-on lines: Driver · Vehicle reg. · Depot / round · Week of

Failed deliveries — one row per failed attempt, followed through to the end

Table, 15 rows: Date · Parcel ref. · Address · Reason failed · Card · Parcel now · Re-sent · Outcome

Questions

Why keep this separate from the run sheet?

The run sheet is one day in delivery order and has a row per stop. A failed delivery has a second and sometimes third life — a card, a call, a redelivery, a return — that does not fit on one row of a day sheet. This log follows the parcel until it is finished with.

How many attempts before a parcel goes back?

That is the operator's or the sender's policy, not the sheet's. Log each attempt and the return date; the count is then there to read.

Related sheets

Courier Delivery Run Sheet

Keep a paper record of the round that survives a flat handheld, and settle a 'where is my parcel' query from the row it is on.

PD-02 1 page

Load and Delivery Manifest

Give a driver one sheet showing the whole run, with a signature line per drop and a place to record refusals and returns.

GF-03 1 page

Delivery Note

Send goods with a note, or check a delivery in properly, with the discrepancy line that settles arguments weeks later.

WT-14 2 pages

Goods In Delivery Check Sheet

Record what was checked at the door while the driver is still there, so a short delivery or a warm box is a dated line rather than an argument a week later.

KC-07 1 page

Everything here is free

Every sheet, binder, game and puzzle on Upkeep Papers is free to download, with no email and no account. Making them is not free: each one takes days of research, design and checking, and the site costs money to run. If something here saved you time, you can buy us a coffee. It is entirely optional: nothing is locked, and nothing changes if you don’t.

Buy us a coffee

Opens PayPal in a new tab. Any amount, and nothing changes if you would rather not.