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Garage and vehicle workshop · GV-27

Warranty Claim Job Record

A free printable warranty job record sheet — the failure, diagnosis, parts removed and held for return, labour against the provider's time and claim status.

First page of the Warranty Claim Job Record — Get a warranty claim accepted first time by having the old part, the fault code, the mileage and the provider's labour time all on one page.
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2 pages. Choose your paper size — both versions are laid out identically, so neither one gets shrunk to fit.

Print it and write on it

Fill it in type and save

The fillable versions have real form fields — open them in any PDF reader, type into them and save. Printing help.

What this sheet is for

Get a warranty claim accepted first time by having the old part, the fault code, the mileage and the provider's labour time all on one page.

Who it is for

Franchised and independent workshops that repair under manufacturer, extended or aftermarket warranties, and anyone chasing a claim through a provider's portal.

How to use it

  1. Record the claim reference, the provider and the car's mileage and in-service date.
  2. Write the customer's report, the fault codes and how the cause was confirmed.
  3. List every part removed, whether it is being held and its return reference.
  4. Enter the provider's allowed time beside your actual time for each operation.
  5. Track submission, authorisation, decision and payment at the bottom.

What is on the sheet

2 pages, in this order:

Page 1

Printed under the title: A repair that somebody else is paying for — the failure, the diagnosis, the parts that came off and where they are, the labour claimed, and where the claim has got to.

Their times, their rules, your record. Labour times, part allowances and what counts as a covered failure are the warranty provider's, not yours, and differ between makers and schemes. The labour block has a column for the time they allow; the parts block records which old parts are being held for return, because a claim with no old part is usually a rejected one.

Write-on lines: Claim ref · Job card no. · Date of failure · Warranty provider / scheme · Reg · VIN · Mileage at failure · In service · Policy / cover no.

Failure and diagnosis

Write-on lines: Reported by customer · Fault code(s) · Diagnosed by

Ruled lines: Cause found and how it was confirmed

Parts removed and fitted — an old part not held is usually a claim not paid

Table, 6 rows: Part no. · Description · Qty · Old part held? · Return ref · Fitted by

Page 2

Labour — their allowed time beside the time it actually took

Table, 5 rows: Operation · Provider's time · Actual time · Technician · Date

Claim progress

Write-on lines: Submitted · Authorisation no. · Decision · Amount allowed · Paid on

Correspondence with the provider — every call, portal message and query

Table, 11 rows: Date · Who · What was asked or said · Action / by when

Questions

Why is there a column for the provider's labour time?

Because that is what you will be paid against, not what the job took. Having both side by side shows you where the schedule is unrealistic — and gives you the evidence when you argue it.

Does this tell me what is covered?

No. Cover, exclusions and claim deadlines are the provider's terms, and they differ between makers and schemes. The sheet records what you did and what they decided.

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