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Hotels and guest accommodation · HG-15

Lost Property and Guest Return Record

A free printable hotel lost property form — every item found, where and by whom, the last guest, whether they were contacted and how it was returned.

First page of the Lost Property and Guest Return Record — Answer a guest's call about a lost charger with one look at a page. Everything found has a line showing what happened to it.
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One page. Choose your paper size — both versions are laid out identically, so neither one gets shrunk to fit.

Print it and write on it

Fill it in type and save

The fillable versions have real form fields — open them in any PDF reader, type into them and save. Printing help.

What this sheet is for

Answer a guest's call about a lost charger with one look at a page. Everything found has a line showing what happened to it.

Who it is for

Housekeeping and reception staff in hotels, guest houses, hostels and holiday lets — anywhere things get left behind in rooms.

How to use it

  1. Tag or bag each item with a number as soon as it reaches the desk.
  2. Write one row per item, described as a stranger would recognise it.
  3. Note the last guest in the room and their dates, and whether they were contacted.
  4. Record how the item left — posted, collected, given away — with the date and a signature.
  5. Apply your own keeping period before anything is disposed of.

What is on the sheet

One page, top to bottom:

Printed under the title: Everything found in a room or a public area, in the order it came in — what it is, where it was found, where it is being kept, whether the guest was contacted and how it left the building.

Your keeping period, your call. How long an item is kept before it is disposed of, and what is done with cash and valuables, is your own policy — write the disposal date from that. A guest who rings about a lost item is looking for one line on this page, so describe things as a stranger would recognise them.

Write-on lines: Property · Month · Record kept by · Stored at

Items found — one row per item, numbered on the bag or tag

Table, 12 rows: Tag · Found on · Item · Where · Found by · Last guest · Contacted · Outcome · Date · Signed

Questions

How long do I have to keep lost property?

That is your own policy, and for cash and valuables it may also be a matter of the rules where you are — check them. The sheet has no keeping period printed on it; it records the date found and the date the item left, so your policy can be seen to have been followed.

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