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Hotels and guest accommodation · HG-04

Guest Allergy and Special Request Card

A free printable guest dietary card — one room's allergies, intolerances and special requests in the guest's own words, with who was told and when.

First page of the Guest Allergy and Special Request Card — Carry what a guest told you at the desk to the kitchen and to housekeeping without it being retold from memory, and show it was confirmed with them.
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One page. Choose your paper size — both versions are laid out identically, so neither one gets shrunk to fit.

Print it and write on it

Fill it in type and save

The fillable versions have real form fields — open them in any PDF reader, type into them and save. Printing help.

What this sheet is for

Carry what a guest told you at the desk to the kitchen and to housekeeping without it being retold from memory, and show it was confirmed with them.

Who it is for

Reception and front-of-house staff in hotels and guest houses, and owners who do the check-in themselves.

How to use it

  1. Start a card at check-in for any room that mentions an allergy, an intolerance or a request.
  2. Write each allergy as the guest describes it and read it back before they leave the desk.
  3. Record when the kitchen was told and who confirmed it with the guest.
  4. Add special requests below as they come in, and tick when the guest is told it is done.
  5. Keep the card with the room's file for the length of the stay.

What is on the sheet

One page, top to bottom:

Printed under the title: A card for one room's stay — every allergy, intolerance and special request the guests told you about, who it was passed to and whether they confirmed they had it.

Read it back to the guest. Record allergies in the guest's own words and read them back before the guest leaves the desk. This card carries the information to the kitchen and to housekeeping; what a dish contains is checked against your own allergen record.

Write-on lines: Room · Lead guest name · Arrival · Departure · Guests in room · Taken by

Allergies and intolerances — one row per guest and per allergen

Table, 5 rows: Guest name · Allergy or intolerance · As described by the guest · Kitchen told · By · Guest confirmed

Special requests — pillows, cots, access, quiet room, late breakfast…

Table, 4 rows: Request · Passed to · Actioned by · Date · Guest told

Questions

Why no list of allergens to tick?

Because a tick list invites a guest to pick the nearest match. Writing it in their own words — what they react to, how badly, what they avoid — gives the kitchen what it actually needs to check against its own allergen record.

Who keeps the card during the stay?

Whoever your house says. The point is that one card follows the room, with the kitchen and housekeeping columns showing it has reached the people who act on it.

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Breakfast Order and Dietary Sheet

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Guest Request and Resolution Log

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Allergen Matrix and Dish Record

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Guest Arrival and Departure Log

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