Night Audit and Handover Sheet
One page that shows the house was counted, the money balanced and the building walked. The morning shift gets what it needs on the same sheet.
Hotels and guest accommodation · HG-12
A free printable hotel transfer booking sheet — every taxi, airport transfer and pick-up booked for a guest, with the company, quoted fare and who pays.
One page. Choose your paper size — both versions are laid out identically, so neither one gets shrunk to fit.
Print it and write on it
Fill it in type and save
The fillable versions have real form fields — open them in any PDF reader, type into them and save. Printing help.
Stop a guest standing in the lobby waiting for a car nobody actually booked, and put the right fare on the right bill.
Reception and concierge staff in hotels and guest houses, and hosts who arrange lifts for their guests.
One page, top to bottom:
Printed under the title: Every transfer, taxi and pick-up booked for a guest through the desk — who is travelling, where and when, which company was booked, whether the car arrived and who pays.
The quote is the company's, not ours. The fare is whatever the taxi company or your own transfer tariff says; write it in as quoted so the guest is told the same figure at the desk and on the bill. A booking is not complete until the car has confirmed and the guest knows the time.
Write-on lines: Property · Date · Shift · Log kept by
Table, 11 rows: Room · Guest name · Pax · Pick-up at · From / to · Company · Booked by · Confirmed · Fare · Paid by · Arrived
Write-on lines: Bookings still to confirm · Pick-ups due next shift · Handed over to
Because fares belong to the taxi company or to your own transfer tariff, and they change. The sheet has a column for the fare as it was quoted to you at the time, which is the figure the guest was given and the one that goes on the bill.
One page that shows the house was counted, the money balanced and the building walked. The morning shift gets what it needs on the same sheet.
Answer the questions every guest asks in the first hour before they ask them. One page, on the desk in the room.
Keep a simple register of who stayed and when, in a form you can produce if somebody asks for it.
Hand a shift, a job or a role over properly, on the assumption that the person taking it does not yet know what they do not know.
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