Maintenance Request Log
Record the date something was reported as well as the date it was fixed, which is the pair of dates that actually matters.
RP-13 1 page
Hotels and guest accommodation · HG-10
Guest Request and Resolution Log
A free printable hotel guest request form — the shift's requests, faults and complaints in order, who they went to, when done and whether the guest was told.
Download Free · no sign-up
One page. Choose your paper size — both versions are laid out identically, so neither one gets shrunk to fit.
Print it and write on it
Fill it in type and save
The fillable versions have real form fields — open them in any PDF reader, type into them and save. Printing help.
What this sheet is for
Stop a request dying between the desk and the person who does it, and make sure the guest hears that it has been done.
Who it is for
Reception and duty staff in hotels, guest houses and serviced apartments, and owners who take the calls themselves.
How to use it
- Log each request, fault or complaint in the guest's words with the time and room.
- Mark the type and write who it was passed to.
- Fill in the time it was done and by whom when the job comes back.
- Tick or time the last column once the guest has been told.
- Copy anything still open to the handover sheet at the end of the shift.
What is on the sheet
One page, top to bottom:
Printed under the title: The shift's requests, faults and complaints in the order they came in — extra pillows, a dripping tap, noise next door — with who it was passed to, when it was done and whether the guest was told.
Closed means the guest was told. A request is not closed when the job is done; it is closed when the guest knows it is done. The last column is the one that matters. Anything still open at the end of the shift is written on the handover, not left here to be found tomorrow.
Write-on lines: Property · Date · Shift · Log kept by
Requests, faults and complaints
Table, 11 rows: Time · Room · Request or problem · Type · Passed to · Done at · By · Guest told
Write-on lines: Still open at end of shift · Carried to handover by · Received by
Questions
Why is there a column for telling the guest?
Because a fixed tap the guest does not know about is still a complaint in their mind. The job is only closed when the guest has heard it is done, and that is the column that gets missed.
Where do faults go after this?
Anything that needs a proper repair goes on to your maintenance request log. This sheet records that it was raised, passed on and the guest looked after in the meantime.
Related sheets
Guest Feedback and Action Sheet
Turn a comment card or a review into things that get done, and make sure the guest hears back — praise included, so it reaches the person who earned it.
HG-07 1 page
Guest Allergy and Special Request Card
Carry what a guest told you at the desk to the kitchen and to housekeeping without it being retold from memory, and show it was confirmed with them.
HG-04 1 page
Handover Notes Sheet
Hand a shift, a job or a role over properly, on the assumption that the person taking it does not yet know what they do not know.
OC-12 1 page
