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Buy us a coffee Hotels and guest accommodation · HG-25
A free printable hotel reception checklist — the desk's own start-of-shift and end-of-shift routine for float, systems, arrivals, keys and the safe.
One page. Choose your paper size — both versions are laid out identically, so neither one gets shrunk to fit.
Print it and write on it
Fill it in type and save
The fillable versions have real form fields — open them in any PDF reader, type into them and save. Printing help.
Give the desk a routine that gets ticked off every shift, rather than relying on whoever is on to remember all of it from habit.
Hotel, guest house and B&B receptionists and duty managers.
One page, top to bottom:
Printed under the title: The reception desk's own start-of-shift and end-of-shift round — float, systems, arrivals and the keys and safe — ticked off at the desk, as distinct from the handover sheet that carries the actual messages and figures to the next shift.
Pairs with the shift handover sheet. This pairs with the Hotel Staff Shift Handover Sheet: tick the routine off here at the desk, and write the specific notes, figures and guest requests for the next shift on that sheet.
Write-on lines: Hotel · Date · Shift · Receptionist
Ruled lines: Notes — anything to flag before the next shift starts
The handover sheet carries the actual messages and figures forward to the next shift — what happened, what is still outstanding. This checklist is the desk's own routine, ticked off at the start and end of a shift. Use this one at the desk, then write up the handover sheet from it.
Stop the things one shift knew from disappearing when they go home — the late arrival, the room out of order, the contractor due at seven — by writing them down and having the next shift sign that they read them.
Know at any point in the day who is in, who is still expected and which rooms are back with housekeeping, without opening a booking system.
Know which keys are out at the end of every shift, and have a line to point to when a key or card goes missing.
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